Looking for help ?
Then your in the right place, here you can find help and support for some of the most commonly asked questions.
Accounts
Q. Can I Pay My Monthly Account Charge or Invoice Online.
Yes, you can use our 'pay online' section to pay your invoice or monthly bill using a credit card, a debit card or paypal. You will need either your invoice number, customer account number or email address to hand in order to make a payment online.
Q. What Do I Do If I Have A Query With My Bill or Statement.
If you have a query regarding your bill or statement, please get in touch with us by calling 0845 30 88 329, alternatively you can send us a message or request a callback online by visiting our contact section.
Downloads
Q. How Do I Download Files, Scripts and Software From Firestorm.
You can download paid items such as files, scripts and software by adding the items you require to your shopping cart, you will then need to register and checkout when prompted.
We also offer many FREE downloads that can often be
downloaded straight from our servers without the
need to register. See the individual item for more
information.
Q. What Do I Do If I Have A Problem With My Download?.
If you experience any problems while you are downloading any files from our servers, please log in to your account and select the 'My Downloads' link, you can then download your purchase again (there is no limit to the number of times you download your purchase).
Web Design
Q. I am Interested In Having A Website Designed, What Do I Need To Do?
If you are interested in having Firestorm design your website, you can call a member of our sales team who will guide you through the process in person. Otherwise you can see a short list below of the basic design process.
- You Send Us Your Basic Site Requirements
- We Generate An Appropriate Quotation
- Upon Acceptance Of Quote We Create Ad-hoc Design
- Upon Acceptance Of Ad-hoc Design, Website Construction Begins
- Website Is Completed And Testing Can Begin
- After Testing Is Completed, Website Is Put 'Live'
Q. Are Your Web Design Services Subject To A Contract
All of our web design services are subject to a contract for the work being undertaken.
Web Hosting And Domains
Q. Do You Provide Online Support For My Web Hosting Package or Domain registration.
Yes, we provide full online support for web hosting, domain names, email, and database servers. Please visit our web hosting site for support regarding any of the
aforementioned items.
Web Management
Q. Are Your Management Services Subject To A Contract
No, not necessarily. Whilst we do offer management contracts where required we can also manage your website on an unsheduled basis. This means we can be 'hired' on an hourly basis to perform various management / development tasks (subject to availability).
